Love and Kisses Pet Sitting Policies

All dogs will be visited no less than every 12 hours. Although, we do recommend 3 visits per day.

All cats will be visited every 24 hours, but strongly recommended every 12 hours. No exceptions will be made. This is for the safety of your fur-baby.

We do not do every-other-day visits for cats.  There are no exceptions to this policy.

Please read the blog I wrote on this to help you understand why. 

http://www.loveandkissespetsitting.net/do-you-need-pet-sitting-for-your-cat-in-indian-trail/

Daily Clients: Your credit card on file will be charged on Saturday for the upcoming week’s visits.

Vacation Clients: Your credit card on file will be charged 2 days prior to the first visit of your schedule. All credit cards will be charged 2 days prior to visits are scheduled for the next week.

For example: If you have your visits scheduled for next week on Thursday, your card will be charged Tuesday. 

For your security and protection, all pet sitting reservations MUST BE CONFIRMED before you leave.  Leaving a voice mail, sending an email or text message requesting pet sitting is not sufficient.  All visit requests must be submitted through our online client portal (Precise Petcare). Please be certain to log into Precise Petcare to review your request prior to leaving and be certain you have received an email confirmation.

For our clients that have regular mid- daily visits set up (on a weekly schedule) you have until 8 am the morning of visits to cancel the day’s service with no charge. If you cancel after 8 am you will be charged.

Love and Kisses Pet Sitting understands that sometimes plans change and you need to cancel your travel plans.  For these instances, we have instituted a cancellation policy for all clients.

Cancellation Policy – Once services are confirmed, we dedicate time to you and do not overbook. We understand your plans may change and we do not charge for cancellations with adequate notice. We ask for at least a 48 hour notice of the cancellation of any visit. If you cancel with less than 48 hours notice you will be required to pay for any pet sit visit within that 48 hour time window.  We offer credit to your account for visits that are canceled with more than 48 hours notice. 

Due to the exclusive nature of overnight and live-in bookings, our pet sitters must decline all requests for overnights and live-in’s that coincide with the dates you have booked.  Therefore, we require a 1-week cancellation for ALL overnight pet sitting visits NO EXCEPTIONS.

For ANY holiday Overnight and Live-In stays, we require a 2-Week Cancellation. If you cancel with less than a 2 week notice you will be subject to a 50% charge of services reserved.

We require that you notify the office if there is ever a possibility that other individuals will be in your home during any time period when your pet is in our care.  We take the care and safety of your pet and home very seriously and will contact the police if we feel your home safety has been violated.  Additionally, if others are given access to your home it will compromise certain areas of our insurance policies.

As a reminder, all reservations, cancellations, and changes in schedule must be made online or by calling 704-763-9857. Notes or messages to the pet sitters NOT will be accepted.

During our meet and greet, we will need to collect 2 (two) keys to your home for our visits. THIS IS A VERY IMPORTANT SAFETY FEATURE.  One key is for the pet sitter that will be going to your home and one is a backup key that will be kept locked in our office for any unexpected emergencies such as your pet sitter being sick or late due to traffic, etc…

A key copy charge of $8.00 (per key) will be assessed if only one set is provided.  If we have to come back to pick up your key, there is a visit charge.  Should you choose to have your key returned at any point, a $15 key pick up/drop off charge.

If you have a door keypad or garage code, we will still need at least 1 key.  The key is a safety net in the case of a battery failure or power outage. We want ensure we can gain entry to your home and care for your pets.  This is very important!

Please do not call the sitter directly to schedule. They have been instructed to redirect calls for scheduling back to the office. All scheduling must go through the office for insurance purposes.  NO EXCEPTIONS 

Please be sure to always update your emergency contact information and make sure we have a trusted neighbors phone number on file. You may do so by logging into the online system.