FAQs

Frequently Asked Questions

What type of pet(s) do you care for?

Our pet clients are vast and varied! We care for small and large dogs, alpacas, birds, cats, guinea pigs, lizards, donkeys, horses, llamas, pot belly pigs, etc. We are fortunate to have many Pet Sitters interested in ALL types of pet visits. Just call us to discuss your needs!

What services do you offer?

We are a full-service Pet Sitting company. We have clients who use our services daily and we have clients who use our services a few times per year. We come to your home to visit your pets, walk your dogs, feed your horses, scoop the litter box and provide company to pets with separation anxiety. We can customize your schedule based on your pets’ needs!

What areas do you service?

We service the Union County and South Charlotte areas. This includes, but is not limited to, Indian Trail, Weddington, Waxhaw, Monroe, Wesley Chapel, Stallings, Lake Park, Marvin, Mint Hill, Matthews, Hemby Bridge, Indian Land, SC.  We are always expanding our service area, so give us a call! . Towns we service.

How long have you been in business?

We have been in business since 2006.

Are you bonded and insured?

Yes, we are insured with Travelers for our insurance and bonding.

Are your pet sitters background checked?

Yes, all our pet sitter’s have undergone a background check with ACUTRAQ Background screening.

How long are the pet sitting and dog walking visits?

Our visits range from 15 minutes to 24-hour live-in pet care. We can customize any length of pet sitting visit depending on your pet’s needs.

Do you do overnight stays at the client’s house with the dogs?

Yes, we are finding a lot more people are requesting overnight stays. We offer an Overnight 9pm-7am or a 24-Hour Live-In Pet Sitter.

How far in advance do you need us to book out pet sitting or dog walking visits?

Please schedule as soon as you know your dates to ensure service.

Do you have online booking system in place?

Yes, we use LeashTime and you are provided with your own login to access your account, update your pets’ needs/medications and request any and all visits. After any updates or new schedules, you will receive an email confirmation. 

What happens if my pet sitter has an emergency and can’t get to my pets?

We have a Backup Pet Sitter program in place for this very reason! This will ensure your pets will NEVER be left unattended.  We will be alerted through our LeashTime portal if any visit is left incomplete. If a visit is not completed on time, we check with the Pet Sitter and determine what is going on.  This is one of the reasons we require 2 keys to your home. One stays with the sitter assigned to you and the other is in our office, just in case the sitter would have an emergency and need assistance to complete a visit. You can be assured that your pets are always safe and cared for with Love and Kisses, Pet Sitting and Dog Walking.

Why do you require 2 sets of keys?

We require 2 keys because we may have two pet sitters completing your visits due to their scheduling availability. This is especially true, with long-term vacation schedule requests. Also, we require 2 keys to ensure that your pets are cared for in the event that your primary pet sitter is delayed or is unable to complete their scheduled visit due to an emergency. 

What happens if something should happen to my pet while in your care?

We will treat your pet with the utmost care and expertise. Every Pet Sitter is required to keep up-to-date on their Pro Training Pet Hero course which covers pet CPR and basic medical care. When we first meet with you at your Meet and Greet, we have you sign an agreement that states we may take your pet to the vet in case of an emergency.  LeashTime stores all of your provided information in case of emergency. This includes but is not limited to, your local Emergency Contact, your Vet information and any listed medications or health concerns. We will contact you immediately and determine the best course of action.

Can you give my pet insulin shots?

We have some pet sitters trained to provide insulin shots. Not all of our Pet Sitters are trained on them. This is something we would need to discuss with you directly based on your schedule needs and the availability of our trained pet sitters.

Can you give my pet fluids?

We have some Pet Sitters trained to provide this service. This is something we would need to discuss with you directly based on your schedule needs and the availability of our trained Pet Sitters.

Will you bring my mail in and put my garbage out?

Yes, we do that as a courtesy to all our clients. Any mail, packages or newspapers will be brought in during our visits. We put your garbage out, if needed and bring the bins back in after it has been picked up.

How do I get started?

Please click on “Request Information”. This will prompt you to enter your name, contact information, and you can share what your future pet care needs are. We will respond to your request by phone or email shortly!  REQUEST INFORMATION.

How do I pay for service?

When you log into our secure client portal, LeashTime, you will be asked to enter your credit card.

How do I leave a tip for my pet sitter?

You may leave a tip for your sitter in an envelope marked “pet sitter” or with their name on it.  Or if you use Venmo, you can ask them for their Venmo information when they text you updates.

Questions and Answers will be updated as the questions come in….feel free to get in touch with us to ask any questions you may have.
704-763-9857

 

Excellent Service, Peace of Mind, Reliability, and Professionalism!!! 

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